How to deal with assignment and exam
HRD – Assignment task
You are a HR management team for a mid-sized service company. Your CEO asked you to design a complete training program (covering the full training cycle) for all levels of managers, from supervisors to vice-presidents. The purpose is to ensure that management staff are kept up to date with competencies within their own functional departments in an increasingly competitive landscape. Write out a comprehensive report with both broad outlines, as well as specific examples within 2 functional departments (e.g. customer service, sales etc.). You may choose an existing or hypothetical organization in the service sector.
Assignment task
Write a report:
- Importance of a comprehensive training programme
- Arguments for integrating training with business
- Outline of the complete training programme
- The Training Cycle
- Detailed training programme for 2 functional departments
- How to approach the task?
- What does the company do?
- You can either look at existing company or invent your own
- What is company’s strategy?
- Mission
- Goals
- Strategic objectives
- Competitive strategy
- How to approach the task?
- What are the skills, knowledge, attitudes needed to execute this strategy?
- Training needs analysis
- What is the skill gap?
- If you are analysing an existing organisation
- What is the best way to address the skill gap?
- Training/development design
- Short-term, long-term
- How to approach the task?
- What are the training objectives?
- 5 different outcomes
- What are the best training methods?
- Off the job
- On the job
- Outsourcing?
- What developmental activities should be undertook?
- Assessement
- Mentoring/coaching
- Career planning
- How to approach the task?
- What are the costs of these activities?
- How the effectiveness of each activity should be evaluated?
- Recommendations for the senior managers
- Important
- Incorporate the knowledge from the literature
- Course book
- Articles
- Referencing
Harvard style
Plagiarism
Important
A team project
3000 – 3500 words
About 15 – 18 pages
Basic tips
- Learn the basic materials Study guide / slides, Course book
- Incorporate some wider reading: This provides your raw materials and forms a vital part of exam success
- Readings assigned for each lecture should supply you with studies providing illustration to your question (examples)
- Practice applying this to exam questions and planning answers to the exam question
- Sample question
- Discuss how business strategy influences the type and amount of training in a company. In addressing this question you should draw on examples from your own organisation or one with which you are familiar.
- Understanding the question
Key words: discuss and how
- Perform an analysis
- Discuss – suggests that different kinds of influence/ different examples need to be presented
- Understanding the question
Performing analysis
- What is strategy
- How is strategy related to training? (training supports implementation of strategy)
- Influence on type of training (content, method, provider)
- Give examples of different strategies and their influences on type of training
- Influence on amount of training (whether to train at all, how much training is required)
- Give examples of different strategies and their influences on type of training
- Understanding the question
- Drawing conclusions
- Is business strategy important for designing effective training?
- The importance of this knowledge for top managers / HR managers?
- Areas to focus on
- Theories of learning and programme design (ch.4)
- Training evaluation (ch.6)
- Employee development (ch.9)
- Transfer of knowledge (ch.4)
- Training methods (ch.7,8)
- Special issues (additional) (ch.11)
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