Headings

1.1

Identify strategic change needs  through an analysis of strategic plans

1.2

Review existing policies and practices against strategic objectives to identify change requirements

1.3

Monitor trends in the external environment  to identify events or trends which impact on the achievement of organisation’s objectives

1.4

Identify major operational change requirements  due to performance gaps, business opportunities or threats, or management decisions

1.5

Review and prioritise change requirements/opportunities with relevant managers  

1.6

Consult specialists and experts to assist in the identification of major change requirements/opportunities

2.1

Undertake cost benefit analysis for high priority change requirements/opportunities

2.2

Undertake risk analysis,  identify barriers to change,  and agree and document mitigation strategies  

2.3

Develop change management project plan 

2.4

Obtain approvals  from relevant authorities to confirm the change management process

2.5

Assign resources  to the project and agree reporting protocols with relevant managers

3.1

Develop communication/education plans in consultation with relevant groups and individuals

3.2

Develop communication/education plan to promote the benefits of the change to the organisation and to minimise loss

3.3

Arrange activities to deliver the communication/education plans to all relevant groups and individuals

3.4

Consult with relevant groups and individuals for input to the change process

3.5

Identify and respond to barriers to the change in accordance with risk management plans

3.6

Action interventions and activities  set out in project plan in accordance with project timetable

3.7

Activate strategies for embedding the change

3.8

Conduct regular evaluation and review, and modify project plan where appropriate to achieve change program objectives