As you answer these questions consider not only the concepts discussed in the course materials but also what they might mean in your work, career, professional and personal life.

1. What is the impact of poor quality on process measures?
2. What is the relationship between the bottleneck, quality, and costs?
3. What are the differences in the actions to be taken to bring a process in control and making a process more capable?
4. How might product and process design impact the quality of process output?