Day: January 28, 2020

Satterlee: Chapters 5–6 Overviews   Chapter Five discusses the importance of professional communication for managers. The essential concepts of communications center on the following: Interpersonal communications. Professional presentations and meetings. Business protocol for professionals.   Coverage of interpersonal communications includes the communication process and ancillary issues. Developing and making effective presentations, as well as conducting professional meetings, are delineated.   Finally, the importance of business protocol is considered, including office etiquette, rumor mill, office politics, norms (formal vs. informal), dress codes, office layout, proxemics, and etiquette.   Chapter Six provides the essentials of behavior in organizations and is categorized as follows: Theoretical basis. Conflict management. Teamwork.   The major motivational theories include behavioral based, need based, and job based. Managing conflict includes concepts such as functional vs. dysfunctional conflict, causes of conflict, and conflict management styles: avoidance, accommodation, competition, compromise, and collaboration. Teamwork includes the pros and cons of using teams, types of teams (formal/informal, committee, task force, cross-functional, quality circles), stages of team development (form, storm, norm, perform, adjourn),...