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As the manager of a busy call-center in a health care organization, the volume of calls has doubled over the past year. While you do not have the budget to hire additional staff, you have an additional $20,000 to spend on your department to improve efficiency and customer satisfaction. Using the five-step planning process, describe how you would improve the overall operations within your department to improve efficiency and customer satisfaction.
HCS 325 Week 3 DQ 2
As the manager of a busy call-center in a health care organization, the volume of calls has doubled over the past year. While you do not have the budget to hire additional staff, you have an additional $20,000 to spend on your department to improve efficiency and customer satisfaction. Using the five-step planning process, describe how you would improve the overall operations within your department to improve efficiency and customer satisfaction.
HCS 325 Week 3 DQ 2
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