As a Business English student which has already learned effective communication, analyze and discuss the following questions:

1. What barriers to effective communication do you detect in this case?
2. Is anyone “wrong” in this situation? By what other means could Randell have requested the information from Tom Ballard? What do you think of Tom Ballard’s reaction? Why?
3. While communicating information vertically up or down the organization does not present a major problem, why is horizontal and diagonal communication are more difficult to attain?
4. What would you recommend that the management of Omega Airlines do to remedy this situation?
5. How would your recommendation improve communication in the organization?

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