Details

Navigating Change in the Retail Industry

Change Management – MGMT 4419 Section #A02 Assignment #2

NAIT

Table of Contents

Introduction. 2

Company History. 3

Diagnosis and Readiness for Change. 5

Image of Change. 5

Environmental Factors for Change. 6

Organizational Factors for Change. 7

7-S Framework. 8

PESTEL Framework. 10

Resistance to Change. 11

The Situational Approach to Managing Resistance. 12

Implementing Change. 13

Kotter’s 8 Step Change Management Model 14

Vision. 14

Communication Plan. 14

Embedding Change in Organizational Culture. 16

Ghoshal and Bartlett’s Model for Implementing Change. 17

Conclusion. 18

References. 19