Details

Write an essay to evaluate how developing employees enables an organization to benefit customers through delivering superior customer service. In your essay make sure to discuss all the following points:

1- Definition of customer service

2- The difference between training and development

3- The benefits of training and development

4- Potential drawbacks of training and development

5- The contribution that employees can make to the brand image of the organization

6- Potential performance indicators that an organization could use to measure the level of customer service

7- Relevant examples

Additional Files:

Delivering-a-Superior-Customer-Service.docx