Outcome 1  Understand why effective communication is important in the work setting

1.1    Identify the different reasons people communicate.

1.2     Explain how communication affects relationships in the work setting.

Outcome 2    Be able to meet the communication and language needs, wishes and preferences of individuals.

2.2 Describe the factors to consider when promoting effective communication.

Outcome 3   Be able to overcome barriers to communication

3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways.

3.2 Identify barriers to effective communication.

3.5 Explain how to access extra support or services to enable individuals to communicate effectively.

Outcome 4      Be able to apply principles and practices relating to confidentiality

4.1 Explain the meaning of the term confidentiality.

4.3 Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns.