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Satterlee: Chapters 5–6 Overviews

 

Chapter Five discusses the importance of professional communication for managers. The essential concepts of communications center on the following:

  • Interpersonal communications.
  • Professional presentations and meetings.
  • Business protocol for professionals.

 

Coverage of interpersonal communications includes the communication process and ancillary issues. Developing and making effective presentations, as well as conducting professional meetings, are delineated.

 

Finally, the importance of business protocol is considered, including office etiquette, rumor mill, office politics, norms (formal vs. informal), dress codes, office layout, proxemics, and etiquette.

 

Chapter Six provides the essentials of behavior in organizations and is categorized as follows:

  • Theoretical basis.
  • Conflict management.
  • Teamwork.

 

The major motivational theories include behavioral based, need based, and job based. Managing conflict includes concepts such as functional vs. dysfunctional conflict, causes of conflict, and conflict management styles: avoidance, accommodation, competition, compromise, and collaboration. Teamwork includes the pros and cons of using teams, types of teams (formal/informal, committee, task force, cross-functional, quality circles), stages of team development (form, storm, norm, perform, adjourn), task vs. maintenance, groupthink, and characteristics of high performance and low performance teams.

 

 

Group Discussion Board Forum 3:

 

Topic: Integration of Satterlee chapters 5 – 6 with the Study material and the student’s research. Discuss the 3 most important concepts you have learned.

  1. Nonverbal Communication
  2. Conflict Management Styles
  3. Shared Leadership

 

  • Examine interpersonal communication, which includes the communication process and ancillary issues.
  • Discuss the causes of conflict.
  • Identify the impact of job-based theories on management.

Each post should be written in current APA format, use peer-reviewed references, and when required, the articles and/or websites provided in the class. Each post must also be written in a substantive manner without spelling and grammar errors (no instant messaging language, please). For the group discussion aspect of the assignment, there must be substantive interaction and discussion among the group’s members regarding the content and formatting of the submission. Average substantive interaction will earn lower grades than above average substantive interaction.

 

For each group discussion board forum:

  • Perform academic research to support your strategies by finding and utilizing 2 peer-reviewed sources in addition to assigned course reading in the text and assigned library and website readings. Research should be performed in the Liberty University Online Library.
  • Use current APA format.
  • Write in third person.
  • Write at graduate-level

 

Following are the general instructions for completing your group discussion board assignments (topics are given within the modules/weeks):

 

Part 1, Individual Submission

Individually, you will write a minimum 400-word thread discussing the following

(use the following as headings in each thread):

  • Introduction to the topic.
    • A short overview of the topic
  • Three Concepts
    • The 3 most important concepts you have learned from the textbook readings, website and article readings.
    • In the discussion, include why these are the most important for an organization to consider.
  • References – 4 total
  • 2 peer-reviewed references from a University Online Library. These references must have been published in the previous 4 years.
  • 1 reference from the text.

Satterlee, A. (2018) Organizational Management and Leadership: A Christian Perspective. Raleigh, NC; Synergistics International (ISBN-13: 978-1-934748-16-9)

 

  • 1 reference from the assigned article(s) or from the website readings (for the weeks that it is available).

 

As the individual submission is very important to the group’s final product, it must meet the requirements as noted above (as to both the required references and discussion points). This gives the group a strong foundation for the group submission and ensures that each member is working toward adding value to the group. Failure to post by the deadline and/or meet the requirements for the individual posting above will result in a penalty deduction from the group’s score.

 

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