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  Job Description for the UCCC Practice Manager Position

  $10.00

  Scenerio #1
  The majority of the class will be scenario driven:

  I am the Senior Administrator for a Community Based Family Physician’s Group called the UCF Community Care Center (UCCC). We are for-profit facility, Physician owned, complete with a board of trustees. The premise is that you have just been “hired” to be the Practice Manager. We are open Monday – Friday from 7 a.m. to 5 p.m. and Saturdays from 8 a.m. until noon. We have 4 Family Medicine Physicians, 2 Physicians Assistants (P.A’s) 1 Advanced Registered Nurse Practitioner (ARNP), 4 Registered Nurses, 1 Lab Technician, 1 Radiology Technician, 4 Medical Assistants and 2 Administrative personnel, 1 Medical Records Technician, 2 Business/Billing staff, one full time patient scheduler and one part time patient scheduler. We are located in a busy section of town and we operate in a 10,000 square foot facility. All full time employees are expected to work 40 hours per week and part time employees are required to work 24 hours per week.

  We are not doing well in many aspects of the business. Over the next 12 weeks, you will manage scenarios, derived from real work place events and incidents. You will be asked to draw from your knowledge base to provide solutions to problems, ideas for change management, financial analysis, HR management ethical issues and patient privacy issues to name a few.

  My personal experience in Healthcare Administration is quite extensive. I have:

  Managed a 24 hour MRI Center and was the hiring and firing authority for that center
  Been the Director of Human Resources
  Established a 60 bed hospital complete with Emergency Services and Operating Room Services for disaster relief efforts requiring the direct supervision of more than 200 staff members
  Been a Medical Logistics Professional
  Been a patient service representative
  Been a direct care provider
  Been a Practice Manager for the Director of Medical Services
  Been a Practice Manager for the Director of Surgical Services
  Written and reviewed more than 1500 performance appraisals
  Developed numerous business plans and strategic plans
  Worked as the Public Relations advisor and Community Liaison for an Ambulatory Care Center
  Been the COO of an Ambulatory Care center with 148 staff members and more than 9000 patients enrolled for care
  I list my professional credentials (these are real world, not derived for the scenario) as a foundation for my evaluation of your work. For many of the scenarios, you will find that there is no textbook answer. You will be evaluated by me (as your boss) based on my experiences, and your ability to provide logical insight to problem solving, putting your critical thinking skills to the test. For some issues, (Financial, IT, HIPAA) there will be “right” answers that I am looking for, and information to guide you to success will be included in the Modules as you progress through your 12 weeks of “employment”. You will need to approach each week as a “stand alone” event where these scenarios may be independent in nature and may or may not build on one another throughout the semester. You need to consider my feedback your performance appraisal.

  Assignment: Page 1
  To be clear on your roles and responsibilities, you asked to see a current Job Description.  Much to our surprise, there is not one in the files.  Based on what you know about the practice from the scenario, you need to create a Job Description for the UCCC Practice manager position.  Please remember to address ALL aspects of the position, as you will need to have an understanding of your authority as the next 3 months unfold.  No page limit and no prescribed format.  You may need to do some “looking around” to find a comprehensive Job Description for a Practice Manager.  Simply providing me with the information from the scenario will not be enough.  I need this by 11:59 on June 6th, 2015.

  Page 2
  In addition to knowing what your responsibilities are, you need to know what the rest of the professional (clinical) staff is capable of.

  Family Practice Physician
  Physician Assistant
  Advanced Registered Nurse Practitioner
  Registered Nurse
  For the professional staff listed above, I need you to tell me:

  Minimum education Requirements
  Licensure
  Capabilities (what they are allowed to do)
  Restrictions (what they are not allowed to do)
  For this assignment, you can use a bullet format system.  For example—

  1. Family Practice Physician
  Education required:
  License Required:
  Allowed to:
  Not allowed to:
  2.  ARNP
  Education required:
  License Required:
  Allowed to:
  Not allowed to:
  Finally, for the Family Practice Physician, the ARNP and the PA, please tell me about the number of patients each of them should see.  This information can be derived from your understanding of patient enrollment or provider panels.
  Please make sure to include your resources for all of this information.

  2 pages

  APA 3 References
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  Composite Personality Profile Summary

  $10.00

  For this exercise you will participate in three (3) personality assessments as outlined below.  Follow the links to each assessment.

  After you have completed each test, you will get a “score” from the website.  I want each of you to do all the tests, and then submit a summary of what you learned about yourself.  Based on your results, submit a written summary (no more than 2 pages)—Do you agree with the assessments? Why or why not? Discuss your strengths and weaknesses. I will be taking points for spelling, grammar, sentence structure and other writing errors. Remember, this writing is a summary, therefore the document should be prepared in the appropriate paragraph format.  This needs to be on my desk by 11:59 p.m. May 28th, 2015.

  Emotional Intelligence  http://www.maetrix.com.au/meit/eitest.html (Links to an external site.)
  Emotional intelligence (EI) refers to the ability to perceive, control and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while others claim it is an inborn characteristic.Since 1990, Peter Salovey and John D. Mayer have been the leading researchers on emotional intelligence. In their influential article “Emotional Intelligence,” they defined emotional intelligence as, “the subset of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions”  At the end of this assessment you will see a score of 1-10 in the following areas, with 10 being the strongest indication.

  Self-Awareness.
  Description. The core of Emotional Intelligence is self-awareness. Self-awareness is comprised of three competencies; emotional self-awareness, where you are able to read and understand your emotions as well as recognize their impact on work performance and relationships; accurate self-assessment, where you are able to give a realistic evaluation of your strengths and limitations; and self-confidence, where you have a positive and strong sense of one’s self-worth. The starting point and key in these areas is the ability to be critically self-reflective.
  Self-Management
  Description. Self-management is comprised of five competencies; Self-control, which is keeping disruptive emotions and impulses under control; transparency, which is maintaining standards of honesty and integrity, managing yourself and responsibilities; and adaptability, which is the flexibility in adapting to changing situations and overcoming obstacles; achievement orientation, which is the guiding drive to meet an internal standard of excellence; and initiative, which is the readiness to seize opportunities and act.
  Social Awareness
  Description. Social Awareness is comprised of three competencies; empathy, which is understanding others and taking an active interest in their concerns; organizational awareness, which is the ability to read the currents of organizational life, build decision networks and navigate politics; and service orientation, which is recognizing and meeting customers needs.The adaptable, success-oriented type.
  Relationship Management
  Description. The Social cluster of Relationship Management is comprised of seven competencies; visionary leadership, which is inspiring and guiding groups and individuals; developing others, which is the propensity to strengthen and support the abilities of others through feedback and guidance; influence, which is the ability to exercise a wide range of persuasive strategies with integrity, and also includes listening and sending clear, convincing and well-tuned messages; change catalyst, which is the proficiency in initiating new ideas and leading people in a new direction; conflict management, which is resolving disagreements and collaboratively developing resolutions; building bonds, which is building and maintaining relationships with others; and teamwork and collaboration, which is the promotion of cooperation and building of teams.

  Hemisphere Dominance  http://www.web-us.com/brain/braindominance.htm (Links to an external site.)

  This personality assessment offers the test taker a suggestion for brain hemisphere dominance (right or left). Most professionals are aware there is a dominant side of the brain; however, these same professionals are unaware of the influence this hard wiring has on the day-to-day activities of professional performance. For example, right brained individuals tend to be more creative. Professionals with dominant right brains may be best suited for creating new product and service lines, developing long range strategic plans and forecasting threats on the environmental horizon. In contrast, left brained individuals are more detail oriented, methodical and calculating. Left brained individuals prefer implementing strategic plans over developing them. While it is difficult to change one’s predisposition for creativeness versus detail orientation, creative thinkers can make specific adjustments in their daily business of work to become more organized while others can exercise creative elements of their brain by engaging in more creative arts like writing, music or art.

  Jungian Assessments  http://www.humanmetrics.com/cgi-win/JTypes2.asp (Links to an external site.)[ii]

  (This assessment is 72 questions—do not be alarmed—they are all yes or no questions!)

  Scholars have suggested that all individuals are born with a personality archetype. Over the years, family, society and the environment exert influence on this archetype. Working professionals should be aware of their natural predispositions so that certain characteristics can be leveraged, or weaknesses avoided. The most popular assessment of this kind is the Myers-Briggs Type Indicator. Most Jungian assessments of this type are very similar. The Myers Briggs Type Indicator (MBTI) has been a reliable source of documenting personality since World War II. The MBTI focuses on four dimensions of personality with two preferences in each dimension. MBTI indicates your preferred style and remains fairly stable throughout your career. The dimensions are: extroversion or introversion, sensing or intuition, thinking or feeling and judging or perceiving.

  2 pages
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  Microeconomics Assignment

  $25.00

  2. Suppose the economy in Macroland is represented by the following data:

  C=100+0.5Yd, T=2000, G=2000, I=200

  (a) Calculate the equilibrium level of output. Graph your solution.

  (b) If the government spending increases by 100 what is the new equilibrium level of output? Use the government spending multiplier.

  (c) If the government increases taxes by 100 what is the new equilibrium level of output? Use the tax multiplier.

  (d) If the government increases taxes and spending by 100 what is the new equilibrium level of output?

  (e) Calculate the equilibrium level of output in case where taxes depend on income according to the following: T=-50+0.25Y.

  3. (a) For each of the following scenarios briefly describe the policy mix that would result in each of the following situations:

  (i) The interest rate decreases, investment increases, and the change in aggregate output is indeterminate.

  (ii) Aggregate output increases and the interest rate is indeterminate.

  (iii) The interest rate increases, investment decreases, and the change in aggregate output is indeterminate.

  expansionary fiscal policy and contractionary monetary policy.

  (iv) Aggregate output decreases and the interest rate change is indeterminate.

  (b) For each of the following scenarios briefly explain what is the effect on the aggregate demand curve:

  AD is comprised of C, I,G and NX. If any one component is affected AD is affected.

  (i) The Fed lowers the discount rate

  (ii) The price level decreases.

  (iii) The federal government increases federal income tax rates

  (iv) Pessimistic firms decrease investment spending

  (v) The inflation rate falls by 3 percent

  (vi) The federal government increases purchases to stimulate the economy.

  4. (a) Suppose the Federal Reserve Bank is pursuing a contractionary monetary policy. Using a graphical analysis, show the effects of this policy on the equilibrium interest rate, investment and output. Make sure you clearly label all the curves in your graphs and the initial and final equilibria.

  (b) Suppose the Federal Government is pursuing a contractionary fiscal policy. Using a graphical analysis, show the effects of this policy on the equilibrium interest rate, investment and output. Make sure you clearly label all the curves in your graphs and the initial and final equilibria. Is there any crowding-out due to the contractionary fiscal policy?
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  How does your business currently utilize the internet to maximize sales

  $35.00

  NEGOTIATION SKILL AND SELLING STRATEGIES

  Consider your business’ current utilization of the internet as a sales channel:
  Please address the following topics or others that you feel may be more appropriate to your company’s circumstances (with justification for the change of topics):

  1. How does your business currently utilize the internet to maximize sales? (15 marks)
  2. What share of your served market have been captured by internet selling and how has this been achieved? (20 marks)
  3. Traditional companies inevitably face legacy issues when they try and address the internet. How has your business dealt with the potential barriers to realizing the full potential of the internet? (15 marks)
  4. Going forward, how is your business expecting to maximize the potential opportunities of selling to customers through the internet? (20 marks)
  5. To what extent does your business see selling through the internet as a threat or an opportunity, and why is this? (20 marks)

  References: (10 marks)

  7 Pages
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  Causes of Lehman brothers’ collapse Paper

  $40.00

  This research paper extensively discusses the causes of collapse of Lehman brothers.

  This research paper in finding and discussing the causes of collapse of the bank will highly contribute in saving other banks or similar institutions from falling victim of the same. Additionally, it will play a major role in educating investors on the way to follow when investing in such banks. The research paper will be great in advising institutions that control such investment bank to check on their limits to avoid leading them to collapse. This research paper will extensively discuss the causes of collapse of Lehman brothers.

  17 Pages

  APA – 11 References
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  Human Resource Development: Complete training program

  $45.00

  How to deal with assignment and exam

  HRD – Assignment task

  You are a HR management team for a mid-sized service company. Your CEO asked you to design a complete training program (covering the full training cycle) for all levels of managers, from supervisors to vice-presidents. The purpose is to ensure that management staff are kept up to date with competencies within their own functional departments in an increasingly competitive landscape. Write out a comprehensive report with both broad outlines, as well as specific examples within 2 functional departments (e.g. customer service, sales etc.). You may choose an existing or hypothetical organization in the service sector.

  Assignment task

  Write a report:

  • Importance of a comprehensive training programme
  • Arguments for integrating training with business
  • Outline of the complete training programme
  • The Training Cycle
  • Detailed training programme for 2 functional departments
  • How to approach the task?
  • What does the company do?
  • You can either look at existing company or invent your own
  • What is company’s strategy?
  • Mission
  • Goals
  • Strategic objectives
  • Competitive strategy
  • How to approach the task?
  • What are the skills, knowledge, attitudes needed to execute this strategy?
  • Training needs analysis
  • What is the skill gap?
  • If you are analysing an existing organisation
  • What is the best way to address the skill gap?
  • Training/development design
  • Short-term, long-term
  • How to approach the task?
  • What are the training objectives?
  • 5 different outcomes
  • What are the best training methods?
  • Off the job
  • On the job
  • Outsourcing?
  • What developmental activities should be undertook?
  • Assessement
  • Mentoring/coaching
  • Career planning
  • How to approach the task?
  • What are the costs of these activities?
  • How the effectiveness of each activity should be evaluated?
  • Recommendations for the senior managers
  • Important
  • Incorporate the knowledge from the literature
  • Course book
  • Articles
  • Referencing

  Harvard style

  Plagiarism

  Important

  A team project

  3000 – 3500 words

  About 15 – 18 pages

  Basic tips

  • Learn the basic materials Study guide / slides, Course book
  • Incorporate some wider reading: This provides your raw materials and forms a vital part of exam success
  • Readings assigned for each lecture should supply you with studies providing illustration to your question (examples)
  • Practice applying this to exam questions and planning answers to the exam question
  • Sample question
  • Discuss how business strategy influences the type and amount of training in a company. In addressing this question you should draw on examples from your own organisation or one with which you are familiar.
  • Understanding the question

  Key words: discuss and how

  • Perform an analysis
  • Discuss – suggests that different kinds of influence/ different examples need to be presented
  • Understanding the question

  Performing analysis

  1. What is strategy
  2. How is strategy related to training? (training supports implementation of strategy)
  3. Influence on type of training (content, method, provider)
  4. Give examples of different strategies and their influences on type of training
  5. Influence on amount of training (whether to train at all, how much training is required)
  6. Give examples of different strategies and their influences on type of training
  7. Understanding the question
  8. Drawing conclusions
  9. Is business strategy important for designing effective training?
  10. The importance of this knowledge for top managers / HR managers?
  11. Areas to focus on
  12. Theories of learning and programme design (ch.4)
  13. Training evaluation (ch.6)
  14. Employee development (ch.9)
  15. Transfer of knowledge (ch.4)
  16. Training methods (ch.7,8)
  17. Special issues (additional) (ch.11)

   

  13 Pages

  APA – 17 References
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  Bad Marketing Habits You Should Quit In 2015

  $15.00

  The paper provides a summary and response to the article Bad Marketing Habits You Should Quit In 2015 by Miranda Paquet.

  Link to the Article: 7 Bad Marketing Habits You Should Quit In 2015

  3 pages

  MLA – 1 Reference
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  Cultural and Emerging Issues in Human Resource Management: Case Study on McDonalds

  $45.00

  The paper examines the cultural and emerging issues in the McDonald’s Human Resource Management

  9 Pages

  APA – 8 References
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  Analysis of Entrepreneurship and Environmental Factors: Using theoretical and empirical approaches to overcome failures in the UK

  $50.00

  Analysis of Entrepreneurship and Environmental Factors: Using theoretical and empirical approaches to overcome failures in the UK

  Paper Contents:

  1 Introduction
  Background to the Research
  Propose Aims and Objectives of the Research
  Propose Research Question
  Significance and Importance of the Research
  2 Literature review
  Theoretical and Empirical literature Review
  General information
  Specifics on entrepreneurship
  Environmental factors
  Theoretical
  Empirical
  Research Methodology
  3 Conclusion and Remarks
  Timescale and Schedules
  Research instrument

  12 Pages

  Harvard – 12 References